Training Overview
All the courses listed will be held in Bath.

Please call +44 (0) 1225 485000 if you need courses other than those above - we will try to meet your requirements.

training facilities

• dedicated training rooms and training system
• 1 PC per student
• maximum of 8 students per course
• specialist IT trainers

courses

All courses are based around training notes and exercises, with tutor demonstrations. You will have the chance to test your knowledge by carrying out practical exercises.

We give you:
• folder containing course notes
• practical exercises
• where relevant, model answers to questions
• handouts and “shortcuts”

Civica courses start at 09.30 and finish at 16.30.

sending the right students

All staff will need to attend the Basic skills course, and the majority will benefit from attending the Premises course.

Civica courses, other than Basic skills, are structured to suit students with certain existing Flare knowledge. For each course we publish the pre-requisites for attendance.

can I bypass the pre-requisites?

We strongly recommend that you adhere to these pre-requisites if your authority is to gain full benefit. If you know that your prospective students already have the skills needed to benefit from the course please call us to discuss. We often send a questionnaire to check the level of existing skills. Students are asked to complete and return it at least 10 days before the start of the course so that we can ensure that their level of Flare knowledge is adequate.

tailored courses

We do NOT provide tailored training courses using customers own data. If you would like a tailored training course using the Civica training data we may be able to help. Please call us for advice. If you decide to proceed the order must be received at least one month before the course date.

special courses

From time to time we give courses on special topics or to cover major upgrades. We always inform all customers and scheduled training can be viewed via our training web page at any time.

end user courses

Such courses will provide training using A COPY of the customers live data. Customers will be charged for ½ day during which the trainer will familiarise him/herself with the customer’s data. This is in addition to normal course costs and expenses.

accommodation in Bath

Civica has negotiated special rates for our customers at a number of hotels in Bath.

click here to download our preferred hotels list (requires Acrobat reader) (43Kb).

For details of other accommodation available in Bath please look on
www.visitbath.co.uk

training at Civica’s offices
Prices do not include any accommodation or meals.

training at customer and remote sites

• Travel is charged as costs incurred, for example, return rail fare and taxi fares. You will be notified of travel costs before your training.
  
• Accommodation and subsistence are charged as incurred for the duration of time spent away.
  
• Courier cost to deliver training materials to the training site.
  
• There will be a daily charge of £1000.00 plus travelling, subsistence and associated costs.
  
• A maximum of 8 students should attend on each day, unless Civica agrees otherwise. In this case, there may be an additional charge.
  
• In the event of the trainer not being able to complete the course as a result of system failure, or any other matter occurring onsite that is outside the control of Civica, any repeat training will be given subject to the normal charges. In addition all expenses incurred by Civica will be paid by the customer

training at remote sites only

Civica cannot guarantee that the training facilities are suitable for Civica training or that they will function correctly. In the event of the computer system failing, Civica will continue to attempt training without computers unless otherwise decided by the customer.

Civica contracting with 3rd party operator:

In the event of there being any failure which results in the course being terminated, the operator will indemnify Civica as follows:

• Any loss arising from expenses incurred
• Any loss resulting from refunds or retraining costs to customers
• Costs associated with the hire of the facilities

Civica customer contracting with 3rd party operator:

Where a customer contracts directly with a 3rd party for provision of training facilities, they do so at their own risk. The 3rd party must indemnify Civica against any loss arising from any failure of the training facilities.

booking conditions

On booking the course:
Civica requires 20% of the course fee (either by payment or by reduction of training credits).

After completing the course:
Balance, plus any agreed expenses.

Provisional bookings: 
Civica will accept provisional bookings for training at any time up to 4 weeks before the course. The course must be confirmed at least 4 weeks prior to the course and the 20% deposit paid. Unconfirmed bookings will be removed from the training schedule.

We are unable to reserve places provisionally with less than 4 weeks’ notice.

cancellation terms

More than 4 weeks’ notice:
The deposit will be refunded or the training credits restored.

3-4 weeks’ notice:
The 20% deposit will be retained.

2-3 weeks’ notice:
A further 20% of the course costs will be invoiced, or an equivalent training credit reduction made.

1-2 weeks’ notice:
A further 20% of the course costs will be invoiced, or an equivalent training credit reduction made.

Up to 1 week’s notice:
The full cost of the course, excluding expenses will be invoiced, or an equivalent training credit reduction made.