Online Services: From Transaction to Transformation Event

Adopting online and self-service channels can transform the cost of service delivery, helping to sustain services while spending less. At the same time personalisation is a catalyst for improving outcomes for both citizens and authorities. But getting it right, to drive take-up and achieve a new generation of efficient services, can be a maze of cultural, customer service, information management and technology issues.

This event brings together a set of speakers from public and private sectors where you can meet with peers to explore how to extract the most from existing and new initiatives.

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24th November, Microsoft Reading,
Microsoft Campus, Thames Valley Park, Reading RG6 1WG
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