London borough plans system overhaul through single software and support agreement

Civica has been awarded a five-year contract worth £2.5m by Enfield Council in London to provide a managed council tax and benefits administration system.

Enfield took a strategic decision to build a new state-of-the-art administration platform, based on hosted departmental applications and 24/7 system support. This will be provided by Civica as one integrated service. The company will implement the new system later this year.

Civica will deploy its OPENRevenues software system in the re-engineering and automation of existing departmental processes based on a new ‘core’ database and modular applications structure. This will drive system-wide efficiencies each year, support dynamic product development, ensure system resilience, and deliver rapid return on investment. 

Through the programme, Enfield, which serves 280,000 residents, will also provide the foundations for regular service innovations in the future. These will include integration of new electronic claims forms with current systems, automated updates of electronic forms, and online self-service systems for customers.  

Civica’s consultants will manage the programme using the company’s outcome delivery model. This provides a framework for the company’s consultants to work closely with the council’s senior management to assess current processes and manage change in line with corporate targets.

Lesli Gallivan, head of benefits and divisional service, Enfield Council, commented: “Civica’s tender showed a strong grasp of benefits processes and how they can be streamlined to deliver ongoing efficiencies, with everything delivered at a competitive price. We also wanted a single point of contact for system development and support. Their consultancy team has already been extremely proactive in the preparatory system assessments and data conversion work.”