Sunderland City Council’s Development and Building Control Service continues to go from strength to strength. The Planning Service has gone through a major transformation over the past three years from a Planning Standards Authority to a top performing service to match the authority’s Building Control Service. One of the many transformational projects undertaken was the implementation of Civica’s electronic document management system including workflow. This system played a key role in the achievement of BSI 9001 Quality Management Systems and also Customer Service Excellence Award.