Civica - Bradford City Council

Bradford and Comino help councils to improve benefit claims management.

In just under nine months and within budget, the City of Bradford Metropolitan District Council (CBMDC) and Comino developed, tested and implemented a National Product to reduce the level of housing benefit error and fraud and help meet Government-set intervention targets.

The benefits of the intervention product include:

• Dispensing with paper records
• Utilising electronic validation and audit processes
• Improving workload control of interventions
• Better performance monitoring against intervention targets
• Reducing the level of Housing Benefit error and fraud
• Delivering business processes electronically
• Generating time, cost and efficiency savings