New to Civica
SELF SERVICE RESET PASSWORD MANAGER
Increased password complexity rules and procedures are necessary to manage secure corporate networks. However this comes at a cost…..the use of expensive helpdesk resources to reset user passwords can cost up to £50,000 per 1,000 networks users per year.
SSRPM allows users to reset their own passwords through a pre-defined Q & A policy. This reduces user downtime, the number of helpdesk calls and adds an extra layer of security.
The benefits of SSRPM are:
- ncreased network security
- Improved helpdesk productivity
- Rapid deployment through Group Policy
- ROI within 90 days
USER MANAGEMENT RESOURCE ADMINISTRATOR
Using Active Directory to manage the user life cycle on large corporate networks has become a complex and expensive issue for systems admin. Analysts’ state that 10% of user accounts change weekly and that it can take up to 30 minutes to add/modify/delete a user account. Enforcing company policies to avoid security breaches and user account pollution adds to the overall cost
UMRA is a specialist tool that manages user account information through the entire network. UMRA is an identity Management solution that provides separate modules for Delegation, Automatic Account Provisioning and Mass migration.
The benefits of UMRA are:
- Potential tenfold productivity improvement
- Improved network security
- Task delegation to non-technical personnel
- Improves IT SLA’s without increase in cost
- Improves corporate perception of IT